moving from 'q' to 'Q'

摘要

ISO 9000:1994 was a product of the 1970s and before, which has been overtaken by more effective initiatives such as TQM. Has ISO 9001:2000 caught up or is it still determined to divide quality from business? David Hoyle of Transition Support Ltd looks at the 2000 version 5 improvements and challenges organisations to make quality a strategic issue.