The service task implementation in automotive troubleshooting using an ontology-based knowledge support system

摘要

In the severe and highly competitive international commercial environment, automotive enterprises have made critical efforts in order to provide more additional value services except in their original product development field. A wider scope of knowledge is necessary to build an automotive troubleshooting service system, since inspection, diagnosis, maintenance and service operations are involved in its troubleshooting range. In this study, a methodology for ontology-based knowledge support is generated. Based on this methodology, a prototype of an automotive troubleshooting service system is generated. An industrial application is proposed and its initial results reveal the applicability of the approach and the prototype in practice.