Taking the lead how to deliver bad news to good employees

摘要

Bad news. Leaders hate delivering it - and no wonder. It makes people feel terrible. And it's too easy to make a mistake in tone that can infect the entire workplace with a case of low morale.Leaders face a special challenge when times are tough. How do you announce budget cuts, layoffs, salary decreases or benefit reductions and still keep your employees motivated?The answer is to deliver bad news in good ways. Here are some tips on doing just that. Don't undercut your authorityDon't undermine your own authority when you deliver bad news. "It's important not to pass the buck," says Randy Anderson, president of E3 Professional Trainers (www.e3professionaltrain-ers.com). "Avoid saying things like "accounting is making us take these steps." Or "Yeah, you are right, I can't believe the 'powers that be' are doing this." Such words communicate that you are not in charge. This underminesr-your authority with your employees.