Changing the rules of engagement

摘要

The water industry is a cautious one and with good reason - delivering clean fresh water and managing waste is fundamental to the health and wellbeing of the nation. But an industry cannot be driven by caution: it must work alongside an ambition to do things better and exceed customer expectations on service. That requires innovation. That was the challenge Thames Water set when it signed up eight_2O, an eight-company alliance, to deliver its hugely ambitious asset management plan over the next five years. To deliver Thames Water's programme whilst providing value for money for customers, the alliance would have to break the mould for water sector asset delivery - and embrace its suppliers as an integral part of the eight_2O enterprise.