Ian Plenderleith, Chief Executive, Dee Valley Water

摘要

As the supplier of water to 258,000 customers in north east Wales and north west England, Dee Valley Water is one of the smaller players in the sector. But one could never accuse its chief executive Ian Plenderleith - who took over at the Wrexham-based utility in August last year - of having a small-minded outlook. Plenderleith's career has included roles in Argentina and Estonia, and has spanned electricity as well as water; his most recent position was CEO of Tallinna Vesi, Estonia's only privatised water company, which is owned by United Utilities. Under his watch, Tallinna Vesi achieved the highest standards on water and wastewater quality and customer satisfaction in its history, and Plenderleith says that one of the biggest lessons he has learned about the sector over the years is the importance of customer service.