BEING A BETTER LISTENER

摘要

Whenever a customer comes to your shop for any brake repair, you need to know why they are there in the first place. Just writing a ticket for a brake job or suspension repair because the customer requested it can lead to a comeback and an unsatisfied customer. There is one golden question every service writer must ask the customer before recommending any brake, wheel bearing or suspension service: "What difference have you noticed in your vehicle recently?"