Union Street Automotive

摘要

Todd Packer has been captivated by the idea of "full service" ever since he was in high school, when he worked at a gas station whose owner embraced the concept. While Packer admits it might sound "a little corny," the experience left an indelible mark on his worldview of how a business should operate."Back then there were some full-service gas stations out there, but this guy was old-school," Packer recalls. "He was all about customer service - checking oil, washer fluid, cleaning windows - and I was impressed with that. And I always wanted to do that."In 2006, Packer got the opportunity to put the full-service concept into action when he purchased Union Street Automotive, a Gulf gas station, repair shop and towing business in Newark, New York, about 35 miles southeast of Rochester. With a focus on old-fashioned customer service, the Auto Value Certified Service Center has flourished, and Packer is committed to maintaining the "1950s flair" that he has instilled in the business from Day 1. "We check oil, wash the windshields, check the tire pressure - we do everything that you would expect in 1950," Packer says. "Our motto is, 'Old-fashioned service with an old-fashioned price.' It was always something I wanted to do, we did it and it took off."