Planning in an age of customers: British local authority practitioners, identity and reactions to public sector reform

Ben P. Clifford

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Planning in an age of customers: British local authority practitioners, identity and reactions to public sector reform

机译：在客户时代进行规划：英国地方政府从业者，身份和对公共部门改革的反应

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The rise of the 'customer' concept within public services has been a hallmark of 'New Public Management' style reforms seen widely since the 1990s. As local authority employees, planners in Great Britain have been impacted by this but, drawing on extensive empirical evidence, I find that planners are redefining the customer concept as they embed it in practice in ways which are far removed from the traditional model of the 'sovereign customer'. In doing so, planners draw on older conceptions of planning serving society which form a key part of their professional identity, resulting in a weakening of the customer concept.

机译：自1990年代以来，在公共服务领域“客户”概念的兴起已成为“新公共管理”风格改革的标志。作为英国地方政府的雇员，英国的规划师受到了这一影响，但是，根据广泛的经验证据，我发现规划师正在重新定义客户概念，因为他们将其嵌入到实践中的方式与传统的“主权客户”。这样做的时候，规划师会借鉴服务社会的规划构想，这是他们职业认同的关键部分，从而削弱了客户的观念。

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《Town planning review》 |2012年第5期|p.553-574|共22页
作者
Ben P. Clifford;
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作者单位

Bartlett School of Planning, University College London, Wates House, Gordon Street, London WCiH oQB;

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正文语种 eng
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planning; professionalism; identity; reform; customers; new public management; great britain;

机译：规划;专业精神身份改革;顾客;新的公共管理;大不列颠;
入库时间 2022-08-18 00:26:16

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8. EDRP (European Development Reprocessing Plant) Public Local Inquiry, Radioactive Waste Management Statement. Application by the United Kingdom Atomic Energy Authority and British Nuclear Fuels Plc Jointly for Outline Planning Permission for the Construction and Operation of a European Demonstration Reprocessing Plant (EDRP) For Fast Reactor Fuel [R] . 1986

机译：EDRp（欧洲开发再处理厂）公共本地调查，放射性废物管理声明。英国原子能管理局和英国核燃料公司联合申请建造和运行快速反应堆燃料的欧洲示范后处理厂（EDRp）的大纲规划许可

Planning in an age of customers: British local authority practitioners, identity and reactions to public sector reform

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