It was perhaps only appropriate that one of Chantal O'Sullivan's last acts for the ILP after 38 years of dedicated service as Membership Services Manager was to identify the person who would go on to become her successor. 'It was Chantal who said to me, "Karen, why don't you apply?",' recalls Karen Suggett with a laugh. 'I hadn't thought I could because I was still only in my probation period as Executive Assistant, so it hadn't even crossed my mind. But I was sitting there thinking it would be a great job to do.' Karen only joined the ILP last August, coming to the Institution's Regent House headquarters in Rugby after a decade working for a local HR consultancy as office manager. 'I had convinced myself I was going to be there until I retired, so it came as a bit of a shock when they made me redundant. I then assumed that at my age I wouldn't be able to get another job that quickly and so was all prepared to put my feet up and relax over the summer when I spotted the advert,' she tells Lighting Journal.
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