SIX SIGMA - SO WHAT, WHO CARES, WHY ME?

摘要

Six Sigma has been described as a customer focused, results orientated, data driven approach to business improvement. Having been deployed in most major companies in the past 15 years and more, it is mature and proven. Corporations such as GE and Honeywell made it their own, used it as a tool to achieve total customer satisfaction and credited it with being a vehicle for growth, bottom line performance improvement and share price appreciation, Fundamentally, it is about making and creating reliable processes and products and realising the resulting business benefits.