A Better Blend: A Look To The Future Of Call-Blending Technology

摘要

As the contact center industry moves toward widespread establishment of the virtual access call center, call-blending technology is more important than ever. In this environment, the call center may not be a central building at all, but a set of knowledge workers, connected more by their mission than by a physical location. To function, virtual centers benefit from a seamless integration of inbound and outbound capabilities and the best that each technology has to offer.