Networking Multiple Call Centers Improves Customer Service

摘要

The automatic call distributor (ACD) plays a significant role in the call center. Millions of businesses implement this call management tool to ensure calls are answered quickly and customers are consistently connected to a prepared, knowledgeable agent. Call center managers and their organizations rely on the capabilities of their ACD to service their most valuable asset — their customers. There are a number of selection criteria to consider when choosing an ACD for your call center environment. One important consideration is the ability to network multiple ACD systems to intelligently route calls between dispersed systems. Regardless of whether or not you have the need for networking today, a call center should anticipate and plan for growth.