FCC SAID TO NEED TO IMPROVE WORK WITH STATES ON WIRELESS COMPLAINTS

摘要

The FCC needs to work more closely with state regulators on complaints about wirelessnservice and publicize better its efforts to resolve them, Consumer & Governmental AffairsnBureau Chief Joel Gurin said at a meeting of the National Association of Regulatory UtilitynCommissioners. The commission 抯 complaint procedure for wireless is unknown to mostnconsumers, and so its mediation program for wireless, said GAO Senior Analyst AndrewnHuddleston. The commission lacks goals and measures for how well it handles wirelessncomplaints and does little in-depth analysis of the work, he said.