Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence by C.M. Chang

摘要

Well, the First things you notice about the book: Service Systems Management and Engineering are its weight and its number of pages; raising immediately the question whether the nearly 700-page effort by Carl Chang meets the expectations it raises? It does not disappoint and offers the reader an excellent textbook for the education of service systems engineers, for reference purposes and for professional development. But also it is extremely accessible and compares well with other books in the domain of service systems management and engineering.