Can we solve wicked problems? A conceptual framework and a collective intelligence system to support problem analysis and solution design for complex social issues

摘要

Wicked problems are complex and multifaceted issues that have no single solution, and are perceived by different stakeholders through contrasting views. Examples in the social context include climate change, poverty, energy production, sanitation, sustainable cities, pollution and homeland security. Extant research has been addressed to support open discussion and collaborative decision making in wicked scenarios, but complexities derive from the difficulty to leverage multiple contributions, coming from both experts and non-experts, through a structured approach. In such view, we present a conceptual framework for the study of wicked problem solving as a complex and multi-stakeholder process. Afterwards, we describe an integrated system of tools and associated operational guidelines aimed to support collective problem analysis and solution design. The main value of the article is to highlight the relevance of collective approaches in the endeavor of wicked problem resolution, and to provide an integrated framework of activities, actors and purposeful tools.