Optimizing Your ERM: The Application of Business Process Management to Operations

摘要

Organization of electronic resources management (ERM) operations is critical. To build a more effective organizational structure, the ERM team at the University of Maryland University College (UMUC) studied business process management (BPM) principles and applications, including business ptvcess reengineering, Six Sigma, and Total Quality Management programs. Six Sigma was adapted to reorganize ERM workflows. The existing infrastructure was rebuilt using small, manageable projects, in order to optimize operations and end up with big results. Planning for the future, the ultimate goal is to attempt to use other BPM principles to coordinate diverse ERM functions throughout UMUC.