Perspectives on knowledge integration in cross-functional teams in information systems development

摘要

Purpose - The purpose of this paper is to provide insights into cross-functional team (CFT) members' points of view on knowledge integration.Design/methodology/approach - This study was conducted using Q methodology. The 22 respondents were members of CFTs in information systems development within 7 agencies of the Flemish Government administration.Findings - The study resulted in three distinct perspectives. To the CFT player, the benefits and added value of information and knowledge diversity of CFTs outweigh the challenges of knowledge integration. By contrast, the CFT sceptic is doubtful that knowledge integration in CFTs can ever work at all. Finally, the organization critic highlights the lack of support from the organization for efficient and effective knowledge integration in CFTs.Research limitations/implications - The findings of this study suggest that CFT configurations have important implications for the development of shared team mental models and for teams' cognitive performance.Practical implications - Making CFT members aware of their peers' mental models, ways of working and priorities could help strengthen knowledge integration. To improve knowledge integration in teams, managers should reduce knowledge boundaries that are the result of organizational structuring and power play between departments.Originality/value - By focusing on daily experiences with knowledge integration, this study reveals that members of CFTs in information systems development hold contrasting perspectives on, and diverging attitudes towards, knowledge integration.