PACE Awards lead to 35 per cent performance advantage

摘要

Liverpool-based CB Transport Refrigeration, also known as Carrier Transicold Northwest, was named Service Partner of the Year at Carrier Transicold's Performance Assessment and Competitive Excellence (PACE) Awards.rnThe award presentation marks the inaugural year of the PACE programme, which was launched in March 2008 to measure and further improve the level of customer service delivered via Carrier Transicold's nationwide service network.rnScott Dargan, Operations Director at Carrier Transicold, states, "Since we announced the PACE programme, we've seen the performance of our service partners increase by 35 per cent on a cumulative basis across the network, measured against 15 stringent key performance indicators (KPI). CB Transport Refrigeration has been at the forefront of this success, and its technical competency, facilities and commitment to first class customer service are second-to-none. It's a true flagship for the network."