Using institutional knowledge to answer puzzling questions about novel challenges and opportunities

摘要

In an age of continual technological change, outsourcing of operations and corporate restructurings and mergers, organizations frequently lose access to valuable institutional knowledge. Institutional knowledge accumulates over many years and resides in the experiences of managers who have tackled specific challenges, It typically is not accounted for in the valuation of firm. But institutional knowledge is critical to the effective functioning of corporations, even though incumbent managers may not be aware of the full range of its applications and the value it provides.