Achieving patient wellbeing through creative design

摘要

Health services have traditionally concentrated on the diagnosis of disease and itsrntreatment. The emotional needs of patients undergoing hospital treatment have been very much an after thought. Imagine a situation where a hospital decided tornimplement a program that put improving patient emotional health as well as their physical wellbeing on the same footing. This is exactly what the Mayo Institute in America did in its largest department, the Department of Medicine. The hospital decided to take a radical innovative leap into how it delivered care in its out-patient setting. It is an example of an attempt to improve the quality of care, health outcomes and patient experience.