Having Great Technology Isn't Enough; Operators Must Use it

摘要

Just about everybody who has worked for the Defense Department has encountered this: A new technology is deployed-a software application, new hardware, a piece of gear or a tool-and after using it, people discover it falls short of expectations. Perhaps it was difficult to operate. Or maybe it didn't do what was needed. Or it might have done what was needed but did it poorly. Or it worked well enough for some use cases and not others.