Focus on Service

摘要

Many companies have implemented enterprise applications such as enterprise resource planning (ERP) and customer relationship management (CRM), but the best-practice companies have moved beyond enterprise applications to enterprise service platforms. Just a few years ago, the challenge facing IT management was deciding which enterprise applications - ERP, CRM, SCM - to invest in and how to implement them quickly. Today, the questions have morphed into: Now that I have multiple enterprise applications, how can I leverage the company's investment in them? Which applications do I need to integrate to gain business flexibility and yet differentiate in terms of services that match customer needs? How can I do more with less?