Revenue and Customs censured over poor working conditions

摘要

HM Revenue and Customs (HMRC) has been criticised by the HSE for failing to ensure reasonable thermal comfort in a call centre in Bathgate, West Lothian, Scotland. The HSE formally censured the organisation after problems relating to the comfort of working conditions were not resolved within the timeframe it had set out. Workers in the call centre had complained of feeling uncomfortable because of the poor thermal air conditions in the draughty building, where there was no effective means to monitor and maintain relative humidity at a comfortable level.