The Application of Data Mining in Telecommunication Churn Customer

摘要

This study analyzes telecom owe churn customers. Firstly, use the technology of OLAP to analyze the whole theme of the loss of arrears. Then, adopting cluster analysis analyzed consumer behavior (traffic, consumption amount, owed amount) before churn of the churn customer, age and in the net time and explaining the cluster. Finally, using the decision tree analyze the discrete variable and draws the conclusion.