East Coast has introduced dedicated baggage check-in teams for the summer. But a spokesman has denied that the installation of barriers at both London King's Cross and Edinburgh Waverly is the reason for the check-in service. The company is running the free baggage service for passengers travelling the full 393-mile route, whether in first or standard class. Members of the team meet passengers at the barriers and help stow heavy luggage in the guard's van prior to departure. The launch of the new porter service comes just months after unpopular ticket barriers were installed at King's Cross - at East Coast's behest. An East Coast spokesman told Rail Professional: 'There's a wide gate at the ticket gate areas, so the passengers show their tickets at the barriers and our team, waiting on the other side, open the gates and take the luggage.
展开▼
