East Coast works towards handback

摘要

East Coast expects to continue to increase the value of its business as its parent DfT prepares to re-let the Intercity East Coast franchise next year. 'December 2013 is the working date when the franchise will return to the private sector', East Coast told RBI, 'we're geared up and preparing for that". 'Meanwhile we're focusing on the catering improvements we introduced last May and encouraging more people to travel first class, as well as continuing to improve our customer service and get the basics right'. Three changes of franchisee in five years have had a negative impact on staff morale, and a key aim is to ensure stability.