In addition to 20 new digital display screens at 'key' stations, there will also be 75 additional gate-line staff who, as well as drivers, will be issued with tablets so they can pass on service updates and journey planning advice as required. CCTV coverage will be extended and 'The Eyewitness' service, which allows customers to instantly report anti-social behaviour, will also be improved. Self-service ticket machines will be installed at more stations. Swanley and Staplehurst will be gated. London Cannon Street station will be open 21 h a day to accommodate additional services.
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