Ahead of the Queen's Speech on May 18, consumers' organisation Which? has called for the government to introduce a bill 'containing new measures to give customers more power to resolve the problems they face'. This would include a new statutory ombudsman 'which all airlines and rail companies will be required to use'. Rail passengers are at present 'poorly protected', according to Which?, 'with no fully independent way to resolve a complaint against a train company'. This could deter passengers from 'taking on a company when they have a problem'.
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