"Lead On" (January 2012, pp. 37-41) is truly insightful and reinforces the type of cultural change we are trying to instill at our company: a greater concern for our customer and a clear understanding of our customer-supplier interfaces.By creating empathy with suppliers and understanding their needs and expectations, we will open the door to improved customer service while helping suppliers perform at optimal capacity and at the same time creating a mutual, trust-based relationship.
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机译：“ Lead On”（2012年1月，第37-41页）确实具有洞察力，并强化了我们试图向公司灌输的文化变革类型：对客户的更大关注以及对客户-供应商界面的清晰理解。通过同情供应商并理解他们的需求和期望，我们将为改善客户服务打开一扇门，同时帮助供应商以最佳的能力开展工作，同时建立相互信任的关系。
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