Working Toward Excellence: Lisa Peterson Makes a Difference One Call at a Time

摘要

There comes a time in the career of an emergency telecommunicator when you're thankful that you have the training and tools to get the job done and everything comes together perfectly. On one recent graveyard shift, Lisa Peterson experienced this feeling when she answered a call and heard, "My wife is going into labor and we're not able to get in the car and get to the hospital."