Retail customers satisfaction with utilities ticks up in 2010, Jd Power survey says

摘要

Residential customers’ satisfaction level with their electric utili-nties was up slightly over the past year because of lower bills and nbetter reliability, JD Power and Associates said Wednesday in its nannual Electric Utility Residential Customer Satisfaction Study.nThe company said that, based on a 1,000-point scale, cus-ntomer satisfaction this year averaged 630, up from 618 in 2009. nThe study ranks large and mid-sized utilities in the East, nMidwest, South and West. For purposes of the survey, mid-sized nutilities serve between 125,000 and 499,999 residential customers, nwhile large utilities serve 500,000 or more residential customers. nCustomer satisfaction with electric utility companies is mea-nsured by examining power quality and reliability, price, billing nand payment, corporate citizenship, communications and cus-ntomer service, JD Power said.