Using importance-performance analysis to evaluate training

摘要

The importance-performance analysis (IPA) is a tool that can provide timely and usable feedback to improve training. IPA measures the gaps between the importance and how good (performance) a class is perceived by a student and is presented on a 2x2 matrix. The quadrant in which data land in this matrix aids in determining potential future action. This article focuses on integrating IPA into Kirkpatrick's (1959) four-level framework of evaluation. Examples and suggestions for improving training are discussed.