Critical metrics help figure staffing needs

摘要

A store staffing needs system (SSNS) enables a retail chain to forecast thenumber of available hours that can be scheduled for a store within a week. Itcan also help determine if a store is understaffed or overstaffed.Bob Graczyk, vice president of human resources for QuickChek, ofWhitehouse Station, N.J., described how his company’s SSNS works during aworkshop at the recent NACS Show.