WORKPLACE BULLYING

摘要

This excellent book offers good practical advice on developing organisational approaches to workplace bullying. Caponecchia and Wyatt avoid using individualised terminology-such as'bully'and 'victim'- pointing out that it is too easy to blame individuals without considering the systemic factors that can allow a culture of bullying to persist. Instead they discuss 'unacceptable behaviours'and recommend using risk-management principles to address them.