Managing quality in occupational health Part 2: putting quality management into practice

摘要

1. Quality management is an essential part of modern occupational health practice 2. Implementation of a quality management system (QMS) requires care and patience 3. Quality non-conformances produce avoidable rework, waste and costs 4. Empowering all employees is critical to the successful implementation of a QMS 5. High-performing work practices are associated with improved quality of service, raised productivity and increased output 6. Introducing a QMS requires careful planning, proper resourcing and adequate time