Just Culture: Balancing Safety and Accountability

摘要

"Sidney Dekker's book is a thought-provoking exposition of the concept of a just society ..." - John W. Senders, University of Toronto, Canada. "...Thought-provoking, erudite, and analytical, but very readable ... A 'must-read' for anyone interested in safety improvement ..." - Dr Tom Hugh. MDA National Insurance Ltd, Sydney, Australia. "...The real-life cases in the book serve to drive his arguments home in a way that will be easily recognised and understood by practitioners in safety-critical industries ..." - Bert Ruitenberg, IFATCA Human Factors Specialist. A just culture protects people's honest mistakes from being seen as culpable. But what is an honest mistake, or rather, when is a mistake no longer honest? Drawing on his experience with practitioners (in nursing, air traffic control and professional aviation) whose errors were turned into crimes, Dekker lays out a new view of just culture. This book will help you to create an environment where learning and accountability are fairly and constructively balanced.