Customers find different VoIP benefits

摘要

Lake buena vista, Fla. - Network executives who shared voice/data convergence stories at last week's VoiceCon show described VoIP as a new kind of juggling act for IT departments, one where both technical and managerial issues must be handled delicately As companies such as American Express, Bank of America, Delta Airlines and New York Life bring voice onto their LANs and WANs, their network executives say the right processes and organizational changes made in the beginning of a project are as important as the choices of IP telephony gear, architecture and applications. And as for reasons to converge, they are as varied as the businesses involved: cost savings from administration and pared-down telco bills, improved productivity deployment flexibility and disaster-recovery capabilities are big drivers, they say.