Sweet communications

摘要

The question is not whether you should implement unified communications technologies when your company is in the open source community and full of employees fresh from college who would rather instant-message than make a phone call. The question is how, says Lila Tretikov, CIO at SugarCRM, an open source software company founded in 2004. The company ties multiple unified communications packages into its own relationship management platform to enable effective communications among its workforce of 150 employees -at least 25% of them remote -and a development group in Shanghai, China, as well as customers and the extended open source community.