All in a Day's Work

摘要

The Jeep Wrangler belongs to a fellow employee and just needed a routine oil change. A simple task, right? No matter what the customer complaint is, I always do a complete visual inspection so I can advise my customer on his or her car's current condition. My personal belief is that this should be an integral part of any tech's code of ethics. It would be a breach of confidence to allow any vehicle out of the shop with an identifiable defect that could affect its safe operation, not to mention opening the shop and the tech to civil liability if that defect results in an accident. As a plus, it provides an opportunity to generate additional service revenue and create customers' faith in your shop's desire to look out for their best interest. This Jeep may have belonged to another employee, but that doesn't minimize my responsibility as a professional technician.