Trust your customers

摘要

Some auto repair businesses - independent and dealership - are as crooked and deceitful as Bernie Madoff, And all too often, local TV stations are eager to exploit our industry's weak links by featuring them in consumer segments. This is probably more about not having a fire to cover on a particular day than trying to help their viewers.rnWell, you know their method - a TV station gets a technician to unhook a wire or loosen a hose on a car and drive it around to different shops to see if they can find the problem. Inevitably, each shop comes up with a different diagnosis and widely varying estimates of what it will cost to fix the vehicle.