Lights, camera, customer satisfaction

摘要

Quality, Value, Convenience. These are the hallmarks that have made QVC the world's leading television-based retailer. Each day, a potential 77-million cable and satellite homes tune in to QVC's televised shopping experience. It is a recipe that nets $3.5 billion in annual sales, and has allowed QVC to double its size every 5 years. Some 72 million packages shipped from QVC facilities last year alone. That requires a highly responsible distribution network.