A satisfactory outcome?

摘要

The much-anticipated Delivering Efficiency In Local Services Further Guidance is out now. Providing a re-enforcement of the need for councils to deliver efficiency gains, the guide provides more clarity about what is expected from councils, and the roles of the various support organisations. And no-one can argue with the central theme of the initiative — getting more from the same resource, or achieving the same results for less resource. Delivering efficiency gains is important, but needs to be seen in the broader context of public satisfaction. Efficiency is only part of the equation of inputs, outputs and outcomes vital for dynamic local government. And public satisfaction relates to them all.