The personalisation of service through sharing

摘要

Rather than making personalisation less likely, the larger the scale, the bigger the opportunity for Local Authorities to deliver the right, tailored services to citizens. Services provided by the public sector seek to be highly personalised and specific to the citizens they serve. The big question, as we see more and more of local government turning towards shared services to make necessary savings, is: can this increased personalisation of services be be delivered at scale? The cost cutting drives across government, suggests we don't have much choice. The best-case scenario for local authorities sharing back office services is a saving of up to 3.6 per cent on expenditure. In most cases this falls to only 1.8 per cent.