A single, defining act can change the way we are seen, permanently.Many of us slip through life without gaining a massive reputation. We may be lucky and be seen as someone who does a good job. But, from time to time, we may do something that catches the eye and sticks in others' minds.It may be one of the reasons why public sector leaders fear major crises or disasters. High-profile serious case reviews, for example, can cause a label to be inextricably attached to those associated with them.
展开▼