Hooker Furniture buffs up its delivery operations

摘要

A new warehouse management system (WMS) combined with radio-frequency technology has added luster to Hooker Furniture Corp.'s customer-service performance. The custom-built WMS has given the furniture maker realtime visibility over its inventory just when its retail customers are demanding more complete information on orders and shipments in transit. "It's a real-time operating system," says Talmage Fish, vice president of information services. "Transactions are readily visible at all functional area workstations in the company, and information is updated immediately."