Cashing in on Service

摘要

When Salt Lake City began planning its new central library, Director Nancy Tessman and staff found the community wanted what Tessman calls "a more complete destination."They wanted a coffee shop, a place where they could purchase supplies they would need for their library trip, and more, to make their library visit seerri like an event, not like an errand. As a result, the library building became "Library Square," an area dominated by a state-of-the-art library, but with rental space available for retailers and a variety of other partners. When Ferguson Public Library in Stamford, CT, opened a 1700 square foot Starbucks within the library space, patrons saw the library as responsive to their needs. "They were thrilled," says Director Ernie DiMattia. "They saw us as on top of things... that we understood them and cared enough to respond."