Moving to Management

摘要

"I LOVE THAT MEA CULPA, JOHN!" said the president of the company at which I was working. I had just told the folks at a meeting that a problem had been my fault. I don't even remember what that problem was, but what the president said was one of the most important lessons of my career. I had just been promoted to the highest level of management I would ever achieve. I was pleased by what he said but also a little embarrassed.