Managing Conflict and Stress in the Workplace: Theory and Practice

摘要

This article covers, and expands on, a presentation of the same name given at the BIALL Conference held in Brighton in 2010. The Health and Safety Executive Management Standards approach for tackling the cause of work-related stress was launched in November 2004. Since the launch, the HSE has worked with many thousands of organisations within the United Kingdom to implement the Management Standards approach. This work has provided the HSE with the opportunity to learn how best to manage the causes of work-related stress in the workplace.