Vendor Relations: Tales from a Vendee

摘要

Introduction - the "good old days"!Gosh, those were the good old days, when the supplier's rep popped in for a cup of tea. We would just run through the future publications list and request a few books on approvals. As a result of our little chat, I might even run to making some definite purchases. We would then shake hands and bid farewell at the library door. In those days everything was organised around hard copy catalogues, face-to-face interviews, correspondence and a few telephone calls. There were no e-mails and no bombardment of electronically mailed, slightly breathless, announcements about the latest publication or service. This is often an automated marketing announcement relating to an area of law not covered by my firm or relating to technological innovations of startling dullness.