Subtel sets new service quality standards for internet access

摘要

Chile's Comptroller General has taken note of legislation regulating guaranteed minimum internet access speeds, with implementation set to begin later this week, following the publication of the regulations in the Official Gazette. The long-running initiative under the Department of Telecommunications (Subsecretaria de Telecomunicaciones, Subtel) comprises a series of regulations governing commercial offers and the provision of broadband services and aims to ensure that the users receive the download speeds featured in their contracts. The regulations include the establishment of an Independent Technical Organisation (Organismo Tecnico Independiente, OTI) that will be responsible for conducting periodic measurements to ensure that providers are delivering promised access speeds. The data collected by the OTI will also form the basis of a regular publication of statistics and service quality rankings, with the aim of providing users with more information when selecting a service plan. Customers will also have access to an application that will allow them to measure their connection speed and inform the regulator if the measurements falls short of the rates featured in their contract.